Last updated: 6 August 2026
Every Tariette order is prepared and packed with care at our warehouse in Staines, just outside London.
This Shipping & Delivery Policy explains where we deliver, how long orders usually take, how delivery charges are calculated and what to expect when ordering from outside the United Kingdom.
Please remember that order-processing time and delivery time are separate. We need a little time to carefully prepare your parcel before handing it to the courier.
This policy should be read alongside our:
Terms & Conditions
Returns & Refunds Policy
Privacy Policy
Knife Age Restrictions Policy
For help with an existing order, please contact us at hello@tariette.com
Orders are usually processed within 2 to 3 working days.
Working days are Monday to Friday, excluding UK public holidays.
During particularly busy periods, including Christmas, promotional events, market weekends and bank holidays, processing may take a little longer. We will do our best to make any longer lead time clear on our website or contact you if there is a significant delay.
Orders placed after our daily collection, during a weekend or on a public holiday will normally begin processing on the next working day.
Processing time begins once:
* Your order has been successfully placed
* Payment has been authorised
* Any required age-verification check has been completed
* We have received any necessary personalised information or gift message
If your order contains an item with a longer lead time, we may wait until all products are ready before dispatching the order together.
Most Tariette orders are dispatched from our warehouse in Staines.
From time to time, certain products, sizes or colour options may be held in France, sourced especially for an order or awaiting delivery from one of our artisan producers.
Where this applies, it will normally be stated on the product page. Delivery to the United Kingdom may take up to three weeks for these products.
If an order contains both immediately available products and an item with a longer lead time, we may:
* Hold the order and send everything together
* Send the available products separately
* Contact you to discuss the available options
You will not be charged an additional delivery fee solely because we decide to divide an order into separate parcels.
We currently deliver throughout the United Kingdom using services including Royal Mail and DPD.
The courier used will depend on the parcel’s size, weight, value, contents and destination.
Orders are usually processed within 2 to 3 working days.
Standard delivery usually takes a further 2 to 4 working days after dispatch.
This means that a standard order will usually arrive within approximately 4 to 7 working days after it is placed, although this is an estimate rather than a guaranteed delivery period.
UK delivery starts from £4.90.
The exact delivery charge available for your order will be shown at checkout and may depend on:
* The value of the order
* The weight and dimensions of the parcel
* The products ordered
* The delivery address
* The service selected
Standard UK delivery is free on orders of £120 or more, unless a product or destination is expressly excluded from the offer.
Express delivery options may be available at checkout for eligible orders and destinations.
An express courier service shortens the delivery time after dispatch. It does not necessarily remove our order-processing time.
Please contact us before ordering if delivery by a particular date is essential. We will confirm whether it is realistically achievable before you rely on that date.
Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands and other remote or offshore destinations may:
* Take longer than our usual UK delivery estimate
* Be offered through a different courier
* Incur an additional delivery charge
* Be unavailable for certain products
The available service and price will be shown at checkout wherever possible.
We may contact you before dispatch if the courier identifies an additional charge or restriction that was not recognised automatically at checkout. You will have the option to accept the revised charge or cancel the affected order for a refund.
Deliveries to the Channel Islands may also be subject to local import, VAT or customs requirements.
We offer a limited delivery service to selected European countries.
The destinations currently available will be shown in the country selector and at checkout. Availability may change according to courier services, customs requirements and product restrictions.
Orders are usually processed within 2 to 3 working days, unless a different lead time is stated on the product page.
European deliveries usually take approximately 5 to 10 working days after dispatch.
Customs checks, local public holidays, remote destinations and circumstances outside our control may extend this period.
European delivery charges vary according to:
* The destination
* The value of the order
* The parcel’s weight and dimensions
* The products ordered
* Whether DDP or DDU delivery is selected
* The courier service available
The applicable charge will be shown at checkout before payment.
Depending on the destination and order, we may offer one or both of the following services:
Where DDP is selected and confirmed at checkout, the import VAT, customs duties and clearance charges covered by that service are included in the amount you pay to Tariette.
The recipient should not normally be asked to pay those covered charges again when the parcel arrives.
Where DDU, Delivered at Place or another unpaid-duty service is selected, import VAT, customs duties and local clearance charges are not included in the amount paid to Tariette.
The recipient will be responsible for paying those charges before or upon delivery.
Please check the delivery option carefully before completing the order.
We offer a limited delivery service to the United States and Canada.
Orders are usually processed within 2 to 3 working days, unless a different lead time is stated on the product page.
Delivery usually takes approximately 3 to 17 working days after dispatch.
Customs checks, local public holidays, remote destinations and local delivery arrangements may extend this estimate.
Delivery charges to the United States and Canada vary according to:
* The destination
* The value of the order
* The parcel’s weight and dimensions
* The products ordered
* The delivery service available
* Whether DDP, DDU or another customs service is selected
The applicable charge will be shown at checkout before payment.
Large, unusually heavy or particularly fragile products may require a specialist delivery quotation. Where this applies, we will contact you before accepting or dispatching the affected order.
Not every Tariette product can be delivered to the United States or Canada.
Restrictions may apply to food, alcohol, products containing ingredients of animal or plant origin, knives, liquids, aerosols, large pottery and other regulated or fragile products.
Alcohol is not available for delivery outside the United Kingdom.
The products available for your destination will normally be determined by our website and checkout. However, customs rules can change and we may occasionally need to remove a restricted product from an order after it has been placed.
Where this happens, we will contact you and offer an appropriate refund or alternative where available.
We offer a limited delivery service to selected Asia Pacific destinations, including Australia, China, Japan and Singapore where available at checkout.
Orders are usually processed within 2 to 3 working days, unless a different lead time is stated on the product page.
Delivery usually takes approximately **3 to 17 working days after dispatch**.
Customs checks, local public holidays, remote destinations and local delivery arrangements may extend this estimate.
Delivery charges to Asia Pacific destinations vary according to:
* The destination
* The value of the order
* The parcel’s weight and dimensions
* The products ordered
* The delivery service available
* Whether DDP, DDU or another customs service is selected
The applicable charge will be shown at checkout before payment.
Large, unusually heavy or particularly fragile products may require a specialist delivery quotation. Where this applies, we will contact you before accepting or dispatching the affected order.
Products from our food, wine and spirits ranges are generally unavailable for delivery to Asia Pacific destinations.
Additional restrictions may apply to:
* Knives and cutlery
* Liquids and aerosols
* Products containing plant or animal materials
* Large, heavy or fragile products
Alcohol is not available for delivery outside the United Kingdom.
We offer a limited delivery service to selected Latin American destinations, including Brazil and Mexico where available at checkout.
Orders are usually processed within 2 to 3 working days, unless a different lead time is stated on the product page.
Delivery usually takes approximately 3 to 17 working days after dispatch.
Customs checks, local public holidays, remote destinations and local delivery arrangements may extend this estimate.
Delivery charges to Latin American destinations vary according to:
* The destination
* The value of the order
* The parcel’s weight and dimensions
* The products ordered
* The delivery service available
* Whether DDP, DDU or another customs service is selected
The applicable charge will be shown at checkout before payment.
Large, unusually heavy or particularly fragile products may require a specialist delivery quotation. Where this applies, we will contact you before accepting or dispatching the affected order.
Restrictions may apply to food, alcohol, products containing ingredients of animal or plant origin, knives, liquids, aerosols and fragile products.
Alcohol is not available for delivery outside the United Kingdom.
Product availability will normally be determined by the selected destination and confirmed at checkout.
We offer a limited delivery service to selected countries in the Middle East and Africa.
Destinations may include Bahrain, Egypt, Israel, Jordan, Kuwait, Morocco, Oman, Qatar, Saudi Arabia and the United Arab Emirates where available at checkout.
Orders are usually processed within 2 to 3 working days, unless a different lead time is stated on the product page.
Delivery usually takes approximately **3 to 17 working days after dispatch**.
Customs checks, local public holidays, remote destinations and local delivery arrangements may extend this estimate.
Delivery charges to the Middle East and Africa vary according to:
* The destination
* The value of the order
* The parcel’s weight and dimensions
* The products ordered
* The delivery service available
* Whether DDP, DDU or another customs service is selected
The applicable charge will be shown at checkout before payment.
Large, unusually heavy or particularly fragile products may require a specialist delivery quotation. Where this applies, we will contact you before accepting or dispatching the affected order.
Restrictions may apply to food, alcohol, products containing ingredients of animal or plant origin, knives, liquids, aerosols and fragile products.
Alcohol is not available for delivery outside the United Kingdom.
You are responsible for ensuring that the products ordered are permitted in the destination country.
International product availability depends on the laws of the destination country, customs requirements and the courier services available.
A product appearing on our website does not necessarily mean that it can be shipped to every destination.
Our website will normally identify products that cannot be delivered after you select your country or enter your delivery address. However, international restrictions can change without notice.
If we discover after you place an order that a product cannot lawfully or safely be delivered to your destination, we may:
* Remove and refund the restricted product
* Offer a suitable alternative
* Cancel and refund the affected order
We will not require you to accept an alternative.
Where a DDP service is selected and confirmed at checkout, the import taxes, duties and customs charges covered by that service are included in the amount paid to Tariette.
The recipient should not normally be asked to pay those covered charges again.
DDP may not cover charges resulting from:
* Incorrect or incomplete information supplied by the customer
* Failed delivery attempts
* Storage or redelivery fees
* Unusual local administrative charges
* The recipient’s failure to comply with local import requirements
Please contact us if you believe you have been asked to pay a charge that should have been included in a confirmed DDP service.
Where DDU, Delivered at Place or another unpaid-duty service is selected, the recipient is responsible for any:
* Import VAT
* Customs duties
* Customs-clearance fees
* Courier administration charges
* Local taxes or handling fees
These charges are imposed by the destination country or courier and are not controlled by Tariette.
The recipient may be required to act as the importer of the goods and provide identification, tax information or other documentation to the courier or customs authority.
International parcels may be opened and inspected by customs or other authorities.
Customs procedures and clearance times vary by destination and are outside our direct control.
We will provide reasonable assistance where possible, but we cannot guarantee how quickly a parcel will clear customs.
Please do not refuse an international delivery because duties or taxes have been requested without first checking whether the order was sent DDP or DDU.
Where a DDU parcel is refused, abandoned or returned because the recipient:
* Did not pay the applicable import charges
* Did not provide requested customs information
* Did not collect the parcel
* Did not comply with the destination country’s import requirements
we may deduct reasonable and unrecoverable delivery, return, customs, storage or disposal costs from any refund, where permitted by law.
This does not apply where the problem was caused by our error or where charges covered by a confirmed DDP service were incorrectly requested.
For more information about refunds and returns, please read our Returns & Refunds Policy
Where tracking is available, we will send the tracking information to the email address or mobile telephone number supplied with the order.
Tracking information may not become active until the courier scans the parcel at its first depot.
For international deliveries, a parcel may be passed to a local courier. The original tracking page may provide a second tracking number or link once this happens.
Please contact us at hello@tariette.com if:
* Your tracking has not updated for an unusual length of time
* The courier says the parcel has been delivered but you cannot find it
* The parcel appears to be returning to us
* The estimated delivery period has passed
We will investigate the delivery with the courier and keep you informed.
Please check the recipient’s full name, building number, street, postcode, country, telephone number and email address carefully before submitting the order.
We cannot guarantee that an address can be amended once an order has entered processing or has been dispatched.
We are not responsible for a delay or failed delivery caused by incorrect or incomplete information supplied by the customer.
If a parcel is returned to us because of an incorrect or incomplete address, we may ask you to pay the reasonable cost of sending it again.
Where an address error was caused by Tariette, we will arrange redelivery at no additional cost.
You may send an order directly to a gift recipient.
Please ensure that:
* The recipient’s full delivery address is correct
* A telephone number is provided where requested
* The recipient knows to expect the parcel, particularly for international or age-restricted deliveries
* The recipient is old enough to receive any age-restricted product
For international gifts sent using a DDU service, the recipient may be asked to pay import taxes or customs charges.
We therefore recommend selecting DDP where it is available and you do not want the recipient to be asked for payment upon delivery.
A standard online order can be sent to one delivery address.
To send gifts to several addresses, please place a separate order for each address or contact us to discuss a corporate or multi-address gifting order.
Further information about larger gifting projects can be found on our Corporate Gifting page
You must be at least 18 years old to purchase alcohol, knives or any other product identified as age-restricted.
We may carry out an age-verification check before accepting or dispatching the order.
Valid photographic identification showing the recipient’s date of birth may also be required at the point of delivery.
Our delivery partners may apply a Challenge 25 policy. A recipient who appears to be under 25 may be asked to provide suitable identification.
Age-restricted products:
* Will not be handed to anyone under 18
* May require an adult signature
* Cannot normally be left unattended
* Cannot normally be left in a nominated safe place
* May not be delivered to a neighbour
* May be returned to us if age verification cannot be completed
The purchaser and the person receiving an age-restricted gift must both be at least 18.
Please read our Knife Age Restrictions Policy for further information.
If nobody is available to receive the parcel, the courier may:
* Attempt delivery again
* Leave instructions
* Take the parcel to a collection point
* Return the parcel to its local depot
* Return the parcel to Tariette
Please follow the courier’s instructions promptly.
Parcels held at a depot or collection point are normally retained for a limited period. If they are not collected, they may be returned to us.
Where a parcel is returned because it was not collected or because repeated delivery attempts were unsuccessful, we may ask you to pay the reasonable cost of redelivery.
Where the courier allows it, you may be offered the option to nominate a safe place or neighbour.
Please choose a location that is secure, weatherproof and suitable for the parcel.
We cannot guarantee that every courier or service will follow a safe-place request. Safe-place and neighbour deliveries are not generally available for age-restricted products.
Where you expressly authorise the courier to leave a parcel in a nominated place, the courier’s tracking photograph or delivery record may be used when investigating a reported loss.
Nothing in this section affects our responsibility where a parcel has not been delivered in accordance with your instructions or applicable consumer law.
Delivery times are estimates unless we have expressly agreed that delivery by a particular date is guaranteed.
Delays may occur because of:
* Severe weather
* Public holidays
* Industrial action
* Transport disruption
* Customs inspections
* Border delays
* Remote delivery locations
* Unusually high seasonal demand
* Circumstances outside our reasonable control
We will deliver orders without undue delay and normally within 30 days after the contract is formed unless another period has been agreed with you.
Please contact us before ordering if delivery by a specific date is essential.
If a delivery is substantially delayed, your rights are explained in our Terms & Conditions
A parcel is not necessarily lost simply because it is later than the initial estimate.
Please check:
* The courier’s tracking page
* Any safe place you nominated
* Whether the parcel was left with a neighbour
* Whether the courier left a card or message
* Whether the parcel is awaiting collection
If you still cannot locate it, please contact us at hello@tariette.com
We will investigate with the courier and, where appropriate, arrange a replacement or refund in accordance with your legal rights.
We may ask you to confirm in writing that the parcel has not been received so that we can submit a claim to the courier.
We carefully protect glass, pottery, food products and other fragile pieces before dispatch, but occasionally a parcel may be damaged during its journey.
If your order arrives damaged, please contact us as soon as reasonably possible at hello@tariette.com and include:
* Your order number
* A description of the damage
* Photographs of the affected product
* Photographs of the internal and external packaging
* A photograph of the delivery label, where possible
Photographs help us arrange a replacement, refund or courier claim more quickly. However, the absence of a photograph will not by itself remove your statutory rights.
Please do not return broken glass, leaking food or anything that may be unsafe to transport without contacting us first.
Further information can be found in our Returns & Refunds Policy
We may divide an order into more than one parcel when:
* Products are stored in different locations
* An item has a longer lead time
* Separate packaging is safer
* A product is too large or heavy to travel with the rest of the order
* Different courier services are required
You will not be charged an additional delivery fee solely because Tariette chooses to divide the order.
You may receive separate dispatch confirmations and tracking numbers.
Certain large, heavy, unusually shaped or particularly fragile products may require a specialist delivery service or additional packaging.
This may apply to large pottery, furniture, artwork, substantial vintage pieces and some corporate gifting orders.
Where the normal checkout rate does not cover the appropriate service, we may contact you with a delivery quotation before accepting or dispatching the order.
You will have the option to accept the quotation or cancel the affected product for a refund.
We can deliver to many business, hotel and workplace addresses.
Please include:
* The recipient’s full name
* The company or hotel name
* The relevant department, room or floor where applicable
* A contact telephone number
* Any useful delivery instructions
Delivery is considered complete when the parcel is accepted by an authorised receptionist, concierge, mailroom, colleague or other person at the address.
Please check directly with the building’s reception or goods-in team if tracking shows that the parcel has been delivered.
We may update this Shipping & Delivery Policy from time to time to reflect changes to our courier services, delivery charges, destinations, customs arrangements or legal requirements.
The delivery services, prices and estimates shown at checkout when you place your order will apply to that order.
Please contact us if you need help choosing a delivery service or have a question about an existing order.
Email: hello@tariette.com
Telephone: +44 (0)1784 542 241
Postal address: Tariette Limited, 90-92 Hythe End Road, Wraysbury, Staines-upon-Thames, TW19 5AP, United Kingdom
We will always do our best to help your Tariette parcel reach you safely and as smoothly as possible.
You must be of legal drinking age to enter this page.